Ejar Platform: Everything You Need to Know About Electronic Rental Services in Saudi Arabia

The Ejar platform is an initiative launched by the Saudi Ministry of Housing to organize and improve the real estate rental sector in the Kingdom. The platform aims to provide a safe and transparent rental environment for both landlords and tenants, facilitating rental contract-related procedures through integrated electronic services.

What is the Ejar Platform?

The Ejar Platform (ejar.sa) is a unified electronic portal that connects landlords, tenants, real estate agents, and government entities. It was launched as part of the “Sakani” initiative and in line with Saudi Vision 2030 to improve the quality of housing services and enhance transparency in the real estate sector.

Main Services Provided by the Platform:

  • Electronic Lease Contract Documentation: Both parties can electronically sign a lease contract through the platform, which is automatically documented with the Ministry of Justice, ensuring the contract’s validity and the rights of both parties.
  • Electronic Rent Payment: The platform allows rent payment through multiple electronic channels (bank cards, bank transfers, digital wallets), with automatic notifications sent to the tenant as the payment due date approaches.
  • Contract Management: Users can view all their active contracts, renew them, modify them, or terminate them directly through the control panel.
  • Real Estate Mediation Service: Registered real estate agents on the platform can list available rental units and facilitate communication between landlords and tenants.
  • Eviction Service: If a tenant fails to pay or violates contract terms, the landlord can initiate eviction proceedings electronically in accordance with Saudi regulations.
  • Certificate of No Debt: The platform issues certificates proving the tenant has no financial arrears, often required when renting a new unit or requesting government services.
  • Help and Support Center: A technical support team is available via phone or chat to resolve any technical or legal inquiries related to the platform.

Basic Steps to Use the Ejar Platform:

  • Create an Account: Landlords or tenants visit ejar.sa or the mobile app and create a personal or commercial account.
  • Identity Verification: Identity is verified through the National Unified Access Portal (Absher) to ensure security.
  • Register the Property: The landlord registers the rental property in detail (location, area, agreed rent, contract duration).
  • Invite the Tenant: The landlord sends an invitation to the tenant to review and electronically sign the contract.
  • Sign the Contract: After reviewing the terms, both parties electronically sign the contract using an approved electronic signature.
  • Document the Contract: The contract is automatically documented with the Ministry of Justice without the need to visit justice offices.
  • Manage the Contract: After documentation, both parties can track rent payments, renew the contract, or request other services through the control panel.

Frequently Asked Questions (FAQ):

  • Q: Is using the Ejar platform mandatory?
    A: Yes, according to the Saudi Lease Law, all residential and commercial lease contracts must be documented through the Ejar platform to ensure legal protection.
  • Q: What are the fees for using the platform?
    A: Logging in and browsing services is free. A nominal fee may be charged for some services such as contract documentation or eviction, clearly stated before execution.
  • Q: Can a tenant pay rent via direct bank transfer?
    A: Yes, the platform supports multiple payment methods including bank transfers, credit/debit cards, and digital wallets such as STC Pay and Apple Pay.
  • Q: How long does it take to document a contract after electronic signing?
    A: Typically, documentation is immediate or within a few minutes after both parties sign electronically.
  • Q: Can I automatically renew a contract?
    A: Yes, you can activate the automatic renewal feature before the current contract expires, and both parties will receive a reminder to review and confirm the renewal.
  • Q: What should I do if I encounter a technical issue on the platform?
    A: You can contact the support team via the unified number 920005678 or through the live chat within the platform or mobile app.
  • Q: Does the Ejar platform include commercial properties only?
    A: No, the platform includes both residential and commercial properties, whether apartments,

Villas, offices, or commercial shops.

The Ejara platform represents an important step towards the digital transformation of the rental sector in Saudi Arabia, providing integrated solutions that protect the rights of all parties and reduce rental disputes. Whether you are an owner looking for a reliable tenant, a tenant searching for safe housing, or a real estate broker aiming to expand your network of relationships, the Ejara platform offers the tools and services necessary for a seamless and reliable rental experience.

Tips to make the most of the platform:

  • Ensure your personal and property data is updated regularly.
  • Enable payment notifications to avoid any delays in rent payment.
  • Keep an electronic copy of the authenticated contract as legal proof.
  • In case of any dispute, first review the complaints and support section within the platform before resorting to legal action.

By using the Ejara platform, every user contributes to building a more transparent and stable rental market that aligns with the goals of Saudi Vision 2030.