Saudi Arabia Wins International Award for Government Excellence

National Achievement Reflects Ambitious Vision

The Kingdom of Saudi Arabia has achieved a new international accomplishment, adding to its series of successes in the field of digital transformation, as it won, represented by the “Sadaya” platform, the United Nations Award for Digital Government Services for 2023. This prestigious award, granted by the United Nations, is a global recognition of the significant efforts made by Saudi Arabia in building an integrated digital government, focusing on simplifying procedures and empowering citizens and residents to complete their transactions smoothly and securely from anywhere and at any time.

Sadaya Platform: The Unified Gateway for Government Services

The “Sadaya” platform, which is part of the Digital Government Authority, represents the core of this achievement. It is not just an electronic portal, but an integrated system that has re-engineered the relationship between the government and the beneficiary. The platform unifies more than 3,000 digital government services in one channel, surpassing the idea of dispersion among different sites and portals. This system relies on a strong digital infrastructure that connects all government agencies, allowing for instant data exchange and verification, and reducing the need to submit repeated documents and papers.

Features of the Comprehensive Digital Transformation Winner

Saudi Arabia won the award in the category of “Comprehensive Digital Transformation”, which is given to systems that provide a comprehensive and sustainable model for digital transformation across the entire government sector. The key features that distinguished the Saudi platform in this context include:

* Integration and Inclusivity: Gathering services from multiple government agencies (such as Emirates, Passports, Traffic, Social Insurance, and Recruitment) under one umbrella.

* User-Centric Experience: Designing simple and intuitive interfaces, with multilingual support, and considering the capabilities of different groups.

* Security and Digital Identity: Relying on the “National Access” service through “Absher” for secure and unified login, in addition to the approved electronic signature and electronic wallet for financial transactions.

* Continuity and Development: The platform is continuously evolving, with new services being added regularly, and existing services being improved based on user feedback.

How to Use the Sadaya Platform: Simplified Steps

To benefit from these services, the user follows clear and direct steps:

1. Login: Through the official website (sda.sa) or the “Sadaya” mobile app.

2. Registration: Logging in using the “National Access” (Absher) account or a direct Sadaya account.

3. Search: Using the search engine or browsing sections to find the required service.

4. Submission: Filling out the electronic form and following the instructions.

5. Payment: Paying any due fees electronically through the wallet or credit cards.

6. Tracking: Receiving a reference number to track the status of the request or receiving the service electronically if it is eligible for immediate issuance.

Table: Key Services Available via SDAIA

| Service Name | Providing Entity | Main Description |

| :— | :— | :— |

| Absher | Ministry of Interior | National ID, residency, traffic, and licensing services. |

| Qiwa | Ministry of Human Resources | Services for expatriate labor, from visa issuance to sponsorship transfer. |

| Musaned | General Organization for Social Insurance | Services for subscribers and beneficiaries of social insurance. |

| Visa | Ministry of Interior (Passports) | Issuance and renewal of visas for visitors, pilgrims, and labor. |

| Certificate Verification | Multiple entities (e.g., Education, Health) | Instant verification of academic and professional certificates. |

| Document Verification | Multiple entities | Verification of official documents (contracts, insurance documents). |

| Digital Wallet | SDAIA | Bill payments, financial transfers, and service fee payments. |

General Usage Conditions

* The user must be registered in the “National Access” service or have an active SDAIA account.

* The national ID (for citizens) or residency (for residents) must be valid.

* Compliance with the regulations and conditions specific to each service.

Documents and Fees

The required documents and imposed fees vary depending on the nature of the service. Some services, such as document verification, are completely free, while others (such as issuing an entry visa) impose fees determined by the granting entity. In many cases, there is no need to upload documents if the data is already available in the unified government systems.

Frequently Asked Questions

Is the SDAIA platform free to use?

Yes, using the platform and logging in is completely free. Some services themselves may incur fees (such as issuing a document or visa), and these fees are determined by the original government entity providing the service, not the SDAIA platform.

What is the difference between SDAIA and the Absher website?

“Absher” is a portal for services primarily from the Ministry of Interior (ID, traffic, passports). SDAIA, on the other hand, is a unified national platform that brings together services from all government entities, including Absher services and other sectors such as health, education, and human resources. You can access Absher services through SDAIA using the same National Access account.

What if I encounter a technical issue while using a service?

The platform provides multiple support channels, including a helpline (Number 920000560), email support, a live chat service (Chatbot) within the platform and app, as well as its official social media accounts to respond to inquiries.

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