Your Voice Matters 2026 — Submitting Government Complaints in Saudi Arabia
Sawtak Masmou (Your Voice Matters) is one of the key digital initiatives launched by the Saudi Anti-Corruption Authority (Nazaha) in the Kingdom of Saudi Arabia. It aims to empower citizens and residents to submit complaints and reports about government services and administrative corruption easily and securely. In this guide, we provide a complete explanation of how to use the Sawtak Masmou platform in 2026.
What is the Sawtak Masmou platform?
Sawtak Masmou is an electronic platform affiliated with the Saudi Anti-Corruption Authority (Nazaha), designed to receive complaints and reports from citizens and residents regarding government services and public entities. The platform allows for the submission of reports in a confidential and secure manner, ensuring the confidentiality of the reporter’s data and their protection.
The platform covers all government sectors in the Kingdom, including ministries, authorities, public institutions, and service providers.
Types of Reports Accepted by the Sawtak Masmou Platform
- Complaints about government services (delays in procedures, poor treatment).
- Reports of administrative and financial corruption in public entities.
- Misconduct by officials and government employees.
- Cases of manipulation in government tenders and procurement.
- Neglect in providing public services.
Conditions for Submitting a Complaint on Sawtak Masmou
- Providing accurate and correct information about the subject of the complaint.
- Attaching supporting documents and evidence for the report (if available).
- The complaint must fall within the jurisdiction of the Saudi Anti-Corruption Authority.
- Do not submit false or malicious reports (which may subject the submitter to legal accountability).
Steps to Submit a Complaint on Sawtak Masmou 2026
- Visit the Sawtak Masmou platform via the link sawtuk.masmou.gov.sa.
- Log in using your National Unified Access (Absher) account.
- Select “Submit a New Report” from the main menu.
- Specify the entity being complained about and the type of complaint.
- Write the details of the complaint clearly and accurately.
- Attach supporting documents and evidence (photos, PDF files).
- Confirm submission and obtain a report number for follow-up.
How to Follow Up on a Report on Sawtak Masmou
After submitting the report, you can track its status through the following steps:
- Log in to the platform again using your account.
- Select “My Reports” to view the list of submitted reports.
- Click on the report you want to follow up on to view its current status.
- You can add any additional information via the “Add Details” option.
Important note: The Control and Anti-Corruption Authority ensures the confidentiality of whistleblowers’ data and provides full protection to anyone reporting corruption or violations in accordance with the Whistleblower Protection System.
Other communication channels for the Control and Anti-Corruption Authority
- Unified number: 980
- Nazaha app: Available on App Store and Google Play.
- Email: [email protected]
Frequently Asked Questions about “Your Voice is Heard”
1. Can I submit a report anonymously?
Yes, the platform allows you to submit a report anonymously, but it is preferable to provide your details to enable the authority to contact you for further information if needed.
2. How long does it take to process a report on “Your Voice is Heard”?
The processing time varies depending on the nature of the report and the concerned authority, but the Authority strives to respond to reports within a maximum of 30 days from the date of submission.
3. Does the platform cover complaints against the private sector?
The platform focuses on complaints related to the government sector and public entities. For complaints against private companies, you can contact the Ministry of Commerce or other relevant authorities.
4. How do I know that my report is under review?
You can track the status of your report through your account on the platform, where the status is updated continuously. You will receive a notification for any updates on the report.
Conclusion
The “Your Voice is Heard” platform represents a qualitative leap in enhancing transparency and combating corruption in the Kingdom of Saudi Arabia. Through this platform, every citizen and resident can contribute to improving government services and reporting any violations safely and confidentially. We invite you to use the platform and participate in building an honest and transparent society. For more guides and government services, visit toly.today.
Official Sources: Control and Anti-Corruption Authority (Nazaha)
